OUR CREW AT OUTBOUND
KEVIN & COLLEEN RYAN
FOUNDERS OF OUTBOUND WITH A COMBINED 45 YEARS OF EXPERIENCE
KEVIN RYAN is the owner and President of OYS. He has over 30 years in the marine industry, is an ABYC certified marine technician, and is certified by Spectra Watermakers, Raymarine, and other top brands. He is an expert in hydronic heating systems, consults on and integrates marine electronics, is an expert rigger, troubleshoots plumbing and electrical issues. In addition, Kevin commissions 90% of the new yachts that are sold in Dana Point Harbor, including Nordhavns from 35 to 72 feet, Pacific Seacrafts from 24 to 40 feet, and Selenes, which range in size from 36 feet to 62 feet.
COLLEEN RYAN has over 15 years of experience in the industry and acts as owner of Outbound, overseeing shipping and receiving, accounting, accounts receivable, accounts payable, cash flow and human resources. A graduate in Finance and 15 years in the banking keeps projects on budget and on time.
Customers are our most important asset. Our business would not exist without our Loyal Customers.
Our actions must continuously inspire Trust in our Customers, Partners and all Stakeholders.
Delivering superior value to our Customers is key to earning and sustaining Customer loyalty.
Making decisions in the best interest of our Customers is key to earning and sustaining Customer loyalty.
Customers are to be treated as individuals and operational practices are flexible to maximize Customer convenience.
Customer communication should be informative and convenient for each Customer.
Each member of our team is highly valued and actively involved in creating Customer loyalty. Each team member’s professional development and safety is a top priority.
Our Core Values apply to team members, suppliers, independent yacht technicians and other business relationships just as to Customers, substitute Partners for Customers in the Core Values list above.